FAQ
Diffusers
What is the difference between the Aero SM and Soni SM diffusers?
While both are beautiful design objects, the main difference between them is that the Aero SM is an atomizing diffuser, meaning it atomizes essential oils
directly into the air from the bottle, no water needed. This creates a richer, more evocative scent; whilst the Soni SM is ultrasonic which uses water and
essential oils. It uses extremely small mist-like vapour to diffuse the essential oils.
How is the Aero SM diffuser waterless?
Aerosol diffusers atomise essential oils directly into the air from the bottle, no water needed. This creates a richer, more evocative scent. Simply insert the essential oil bottle into your diffuser to create a rich, evocative scent you can take with you, no matter where life takes you.
How do I charge my diffuser?
Our diffusers come with a DC 5V/2A to USB plug. Alternatively, you can purchase our charging dock that enables you to keep your diffusers charged and ready to go without any hassle. Compatible with all Seasons’ diffusers.
What’s the working time on my Aero SM diffuser?
The working time is 1 / 2 / 5hrs.
What’s the working time on my Soni SM diffuser?
The working time is 2 / 8 / 16hrs.
How big of a space does Aero SM scent?
The coverage area is up to 1200 sq.-ft.
How big of a space does Soni SM scent?
The coverage area is up to 800 sq.-ft.
What are the diffusers made from?
Designed with careful attention to detail and handcrafted with love, our diffusers are carefully handcrafted polyresin stone tops.
Do your diffusers come with a warranty?
Yes, we offer a free 1-year warranty on our products. Seasons’ warranty obligations are limited to the end-user purchasers on Seasons’ online store Seasonslife.com, and to the terms set forth below: Seasons, as defined below, warrants this Seasons-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Seasons will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Seasons may request that you replace defective parts with new or refurbished user-installable parts that Seasons provides in fulfilment of its warranty obligation.
Is there a diffuser manual?
Yes, within the product box, there is all the information you’ll need to start using your Seasons product.
Essential Oils
Are your essential oils 100% pure?
Yes, our essential oils are made with the highest quality, 100% pure ingredients.
Can I ingest your oils?
While our essential oils are 100% pure, we do recommend seeing a professional aromatherapist before ingesting any essential oils.
Where are your oils sourced from?
We source our oils from all over the world and choose partners that offer high-quality products so that we may offer the best essential oils to diffuse in your Seasons.
Which oils are safe for pregnancy and babies?
We recommend speaking to your doctor as all humans are different and react differently to certain products.
Can I diffuse essential oils around my pets?
Since pets are as unique as humans, we recommend speaking to your veterinarian as they will know your pet best.
Can I apply the essential oils to my skin?
Since our essential oils are 100% pure, they may cause allergic reactions. It’s best to use a carrier oil before applying and consulting your doctor.
Roll-On Eau de Parfum
Where are your roll-on eau de parfums made?
Our premium roll-on eau de parfums are carefully crafted in France.
Can I diffuse the roll-on eau de parfums?
No, these roll-on eau de parfums are not for using in diffusers, just directly on skin.
How do I choose the right eau de parfum for me?
While determining the right eau de parfum for you is a personal decision, think of the scents you’re normally drawn to (i.e.: citrusy, woodsy, floral, fresh, etc.) and determine which fragrance family you’d like to experiment with first!
Spring Roll-On is fresh and verdant
Summer Roll-On is warm and citrus
Autumn Roll-On is warm and spicy
Winter Roll-On is woodsy and warm
Where should I apply the roll-on?
Using a rollerball perfume is easier than a sprayer in some ways as the delivery system is much more precise with a slower rate of flow. In general, it’s best to focus on the pulse points that are normally exposed:
- Neck or behind the ears- Collar bone area
- Wrists
How much should I wear?
While this is a personal decision, we recommend applying in 2 areas at a time.
Can I wear more than one at a time?
Of course! It can be very interesting to mix roll-ons and discover a signature scent!
How long will the perfume last on me?
This depends on how your body chemistry reacts with the eau de parfum. In general, it will last all day, but here are some tricks to make perfume last longer:
- Moisturize: Scent can cling better to hydrated, oily skin, so moisturizing prior to application can help making your perfume last longer
- Apply to the pulse points
- Store the roll-on properly: avoid exposing to too much light or in areas where temperature might rise significantly (i.e.: a car in the summer)
Order
Can I edit my order?
Orders placed are final and cannot be edited. However, if incorrect information has been entered, you may contact the customer service team who can attempt to resolve the issue by emailing info@seasonslife.com and including your order number.
Can I cancel my order?
Orders placed are final and cannot be edited. However, when you get the product if you are not satisfied, we will gladly process a refund following our return/refund policy. Please contact our customer service team at info@seasonslife.com.
I put the wrong address on my order, what should I do?
Orders placed are final and cannot be edited. However, if incorrect information has been entered, you may contact the customer service team who can attempt to resolve the issue by emailing: info@seasonslife.com
I have not received my order confirmation, what should I do?
Please allow up to 5 business days to receive a confirmation. After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number.
How do I check the status of my order?
To check the status of your order, you can login to your account via the Seasons website.
How can I track my package?
After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number. Orders shipped via a carrier that offers tracking are trackable by logging into your account. Customers will be notified when a tracking number has been posted via an Order Status Update email as well. Orders shipped by some carriers may not be trackable.
Payments
What forms of payment do you accept?
Visa, MasterCard, American Express, Discover
Apple Pay
PayPal
Accounts
Do I have to set up an account to place an order?
No, you do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting here.
I forgot my password, what should I do?
To reset your password, click here. You will then be prompted to enter your e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. Once you’ve done this, you’ll be able to login as normal.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails here and/or using the sign up form located in the footer on the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email.
Shipping
What are your estimated shipping times?
For domestic shipping, we offer Standard (3-5 business days)
For international shipping, we offer Standard (7-21 business days)
How long are you processing?
Please allow 2-3 business days to process an order. Once it’s been processed, you’ll receive an email with tracking information if applicable.
Where do you ship to?
We ship to the worldwide apart from Mainland China and Singapore. Please visit seasonslife.cn for visitors from Mainland China or Singapore.
Do you ship orders to the UK & EU?
Yes, we ship to the UK & EU.
How much is shipping?
Orders over $50 USD before tax ship free to the continental United States. Orders to Puerto Rico, Hawaii, and Alaska have incur shipping charge which you will see at checkout based on your ship to address.
Orders over $100 USD before tax ship free to Canada. Orders may incur duties and taxes. It is the customer's responsibility to pay these duties.
Orders to all other International Countries incur charges and may incur duties and taxes depending on location. It is the customer's responsibility to pay these duties.
I am an international customer. Do I have to pay customs and taxes?
International packages may incur duties and taxes and this is outside of our control. Please note that duties and taxes assessed by customs vary by country and product.
For shipments to all other International Countries, we currently only offer Delivered Duty Unpaid (DDU), which means the customer is responsible for duties and taxes upon delivery. At times, your package may be delivered to your local post office.
What courier do you use?
For Domestic Shipping, we offer USPS First Class Mail and FedEx.
For International Shipping, we fulfill using FedEx.
Package Insurance
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes
In both cases, the Route Premium cost will not be refunded
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
- Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Returns
What is your return policy?
We stand by every product we sell. We will do everything we can to make you happy with your purchase. If, for some reason, you're not completely satisfied within the first 30 days of the delivery of your initial order in the US and Canada and the package is still sealed, we'll refund your money minus $20 for the cost of shipping and restocking the item at our warehouse. All international orders are final sale. Please reach out to our Customer Experience team at info@seasonslife.com to initiate a return.
I refused my delivery, where is my refund?
Please reach out to our Customer Experience team at info@seasonslife.com to initiate a refund.
My item arrived damaged, what should I do?
If your item arrives damaged, please contact our customer service team. They will be happy to assist you. You may email them at info@seasonslife.com.
I received incorrect items in my order, what should I do?
If you received incorrect items, please contact our customer service team. They will be happy to assist you. You may email them at info@seasonslife.com.
I haven't received my order and my tracking shows that it's been delivered - what do I do?
If your item is lost in transit or stolen and you have NOT purchased Route package insurance, Seasons is not responsible for lost and late packages or replacing the package. Once a package is picked up and scanned in by the carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier in your tracking information email if your package has been lost, damaged, or stolen in transit.
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Subscribe & Save
What is a Subscribe & Save?
Subscribe & Save is a great way to make sure you always have your favorite Seasons products on hand. When you sign up for subscription delivery, you will be automatically billed and receive your desired products on a 30-day cadence.
How do I sign up for Subscribe & Save?
Go to your desired product page and select the option for “Subscribe & Save” before adding the product to your cart. You can add as many “Subscribe & Save” items to your cart as you'd like.
How do I make changes to my Subscribe & Save subscription?
You can update your subscription preferences anytime through your Seasons customer account.
How can I change my payment method?
You can update your payment method under your Seasons customer account.
How can I cancel my Subscribe & Save subscription order?
You can update or cancel any upcoming Subscribe & Save subscription shipments via your Seasons customer account. If you have any difficulties, please contact info@seasonslife.com
Do I need a Seasons account to Subscribe & Save?
Yes, you will need to sign up for an account with us to benefit from the “Subscribe & Save” replenishment feature.
When will my Subscribe & Save subscription be delivered?
Just like any other order confirmation, you will receive an email letting you know when the next instalment of your subscription is being sent out.
What happens if my address changes?
Make sure to update your address in your Seasons customer account before your next shipment.
Is Subscribe & Save available for all items?
Items available for Subscribe & Save will show the option to subscribe on the product page.
Which payment options are available for Subscribe & Save subscriptions?
You may use any of the payment options available through the Seasons website.
Can I redeem a promotion code on my Subscribe & Save subscription order?
At this time, promotion codes cannot be applied to Subscribe & Save orders.
Can I return items from my Subscribe & Save subscription order?
At this time, we only offer Subscribe & Save on Seasons Essential Oils which are final sale.
Will samples be available for Subscribe & Save subscriptions?
Samples will not be available for Subscribe & Save subscriptions.
