FAQ

Answers to the questions we hear most about our diffusers, fragrance oils, orders, shipping and returns. Can't find what you're looking for? Email our team at info@seasonslife.com.

Jump to: Diffusers · Fragrance Oils · Orders · Payments · Accounts · Shipping · Returns · Subscribe & Save · Package Protection

Diffusers

Which SEASONS diffuser is right for me?

Here's how our diffusers compare. Tap a product name to see colours, pricing and full details.

What's the difference between a waterless and an ultrasonic diffuser?

Our waterless diffusers (Aero SM, Aero Mini Pro and Aero Mini) are atomizing diffusers: they diffuse oil directly from the bottle, with no water or heat. This creates a richer, more evocative scent over a larger space, with little to no clean-up.

Our ultrasonic diffusers (Soni SM, Soni Home, Chroma Home, Helio Home and Hexa Home) mix oil with water and use ultrasonic vibration to release a fine, cool mist. Like a humidifier, they also gently add moisture to the air.

How does a waterless diffuser work without water?

Waterless (atomizing) diffusers turn oil into a fine mist straight from the bottle, with no water or heat needed. Simply insert an oil bottle into the diffuser, choose your timer and output, and enjoy a rich scent wherever you are.

Which diffusers are portable, and which are plug-in?

Portable diffusers have a built-in rechargeable battery so you can take them from room to room: Aero SM, Aero Mini Pro and Soni SM.

Plug-in diffusers stay connected to power while in use: Aero Mini, Soni Home, Chroma Home, Helio Home and Hexa Home.

How long does the battery last on portable diffusers?

Aero SM: up to 15 hours on a full charge (actual time may vary by about 30% depending on your settings).
Aero Mini Pro: up to 24 hours on low or 15 hours on high, with a 6-hour charging time.
Soni SM: timer settings of 2 or 8 hours on battery. When plugged in, it can run for up to 16 hours if the water tank is full.

How long will my diffuser run on each setting?

Aero SM: 1, 2 or 5 hours. All settings are intermittent: low is 5 minutes on / 10 minutes off, and high is 5 minutes on / 5 minutes off.
Aero Mini Pro and Aero Mini: 2 hours on low (5 seconds on / 2 minutes off) or 5 hours on high (30 seconds on / 2 minutes off).
Soni SM: 2 or 8 hours on battery, up to 16 hours when plugged in (5 minutes on / 5 minutes off).
Soni Home and Hexa Home: 2, 6 or 16 hours (intermittent).
Chroma Home and Helio Home: 2 or 6 hours (continuous), or 16 hours (intermittent). Helio Home also has a wake setting: it waits 8 hours, then diffuses for 2 hours with a soft candlelight glow, so you can wake up to scent instead of an alarm.

How big of a space will my diffuser scent?

Aero SM covers up to 1,200 sq ft. All of our other diffusers (Aero Mini Pro, Aero Mini, Soni SM, Soni Home, Chroma Home, Helio Home and Hexa Home) cover up to 800 sq ft.

Which diffusers are leak-proof?

Aero Mini Pro and Aero Mini feature our patented 360° Leak-Stop® nozzle, so you can tilt or even flip them upside down without oil leaking. Shop leak-proof diffusers.

Which diffusers have a night light or automatic shut-off?

Helio Home has a light that works separately from the mist, so it can be used as a night light even when the tank is empty. It also shuts off automatically if the water runs out or the diffuser is knocked over.

What oils can I use in my diffuser?

All of our diffusers work with SEASONS Fragrance Oils and 100% pure essential oils.

Waterless diffusers: insert a 10 mL or 15 mL oil bottle (Aero SM also fits 5 mL bottles), or pour oil into the included 15 mL glass bottle.
Ultrasonic diffusers: fill the water tank to the fill line and add 10–15 drops of oil.

How do I clean my diffuser?

Waterless diffusers (Aero SM, Aero Mini Pro, Aero Mini): fill the empty oil bottle included with your diffuser with rubbing alcohol (under 75% concentration), insert it, and run the diffuser for about 5 minutes on high.

Ultrasonic diffusers (Soni SM, Soni Home, Chroma Home, Helio Home, Hexa Home): remove the cover and inner lid, pour out any remaining water from the drain side, and clean inside with a cotton swab and neutral detergent. Do not flush with tap water. For Chroma Home and Helio Home, wipe the glass cover gently with a microfiber cloth only.

How do I charge or power my diffuser?

Every diffuser comes with a USB-C cable. Aero Mini Pro, Aero Mini and Hexa Home also include a USB power adapter. For other models, use any standard USB Type-A 5V 1A power adapter, or add our USB Power Adapter. Portable diffusers can also be charged with our Charging Dock.

Our plugs are made standard for the US and Canada markets (110–120V). If you're located in a country that uses a different voltage (such as 220–240V), you will need a voltage converter to safely use the device.

Using the product without a proper converter may result in damage and will void the warranty. Please check your local voltage requirements before use and ensure you have the appropriate converter if needed.

What are the diffusers made from?

Designed with careful attention to detail, our diffusers are made from:

• Resin + PP: Aero SM, Soni SM and Soni Home, with handcrafted stone-inspired polyresin tops
• Hand-blown glass + PP: Chroma Home and Helio Home, with glass tops shaped one at a time by a glassblower
• PP: Aero Mini Pro, Aero Mini and Hexa Home

Do your diffusers come with a warranty?

Yes, we offer North American customers a free 1-year warranty on our products. Seasons' warranty obligations are limited to the end-user purchasers on Seasons' online store Seasonslife.com, and to the terms set forth below: Seasons, as defined below, warrants this Seasons-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Seasons will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Seasons may request that you replace defective parts with new or refurbished user-installable parts that Seasons provides in fulfilment of its warranty obligation.

Read the full SEASONS product warranty.

Is there a diffuser manual?

Yes, within the product box, there is all the information you'll need to start using your Seasons product. Setup and cleaning instructions are also listed on each product page.

Fragrance Oils

What are SEASONS Fragrance Oils made from?

Our Fragrance Oils are made in the USA and contain essential oils. They are cruelty-free, vegan, phthalate-free, paraben-free and IFRA compliant. For the full list of certifications, see the "Certifications" dropdown on each product page.

Can I ingest the oils?

No. Our Fragrance Oils are not for ingestion. If swallowed, seek medical attention or contact a poison control center right away.

Can I apply the oils to my skin?

Our Fragrance Oils are made for diffusing and are not intended for use on skin. Avoid contact with eyes. If an allergic reaction occurs, stop use and seek medical advice.

Which oils are safe for pregnancy and babies?

We recommend speaking to your doctor as all humans are different and react differently to certain products.

Can I diffuse oils around my pets?

Since pets are as unique as humans, we recommend speaking to your veterinarian as they will know your pet best. When diffusing around pets, use fewer drops, keep the space well ventilated, and make sure your pet can leave the room if it wants to.

Orders

Can I edit my order?

Orders placed are final and cannot be edited. However, if incorrect information has been entered, you may contact the customer service team, who can attempt to resolve the issue by emailing info@seasonslife.com and including your order number.

Can I cancel my order?

Orders placed are final and cannot be edited. However, when you get the product, we can process a refund following our return policy for unopened/unused boxes. Fragrance Oils and all other aroma purchases are FINAL SALE. Please contact our customer service team at info@seasonslife.com.

I put the wrong address on my order, what should I do?

Orders placed are final and cannot be edited. However, if incorrect information has been entered, you may contact the customer service team who can attempt to resolve the issue by emailing info@seasonslife.com.

I have not received my order confirmation, what should I do?

Please allow up to 5 business days to receive a confirmation. After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number.

How do I check the status of my order?

To check the status of your order, log in to your SEASONS account.

How can I track my package?

After your order is confirmed and payment has been processed, an email will be sent to you with a sales order number. Orders shipped via a carrier that offers tracking are trackable by logging in to your account. Customers will be notified when a tracking number has been posted via an Order Status Update email as well. Orders shipped by some carriers may not be trackable.

Payments

What forms of payment do you accept?

Visa, MasterCard, American Express, Union Pay and PayPal. You may also use Apple Pay or Google Pay wallets.

If I bought an item at full price and I see that it's now on sale, can I get a refund for the difference?

No, we don't offer this at this time.

Accounts

Do I have to set up an account to place an order?

No, you do not have to have an account to place an order.

How do I create an account or log in?

Go to the SEASONS account login page and enter your email address. We'll email you a one-time code to sign in. If you don't have an account yet, one is created the first time you sign in.

I forgot my password, what should I do?

You don't need a password. Go to the account login page, enter your email address, and we'll send you a one-time sign-in code.

How do I subscribe to emails or cancel my existing email subscription?

You can subscribe using the newsletter sign-up form in the footer at the bottom of any page. To unsubscribe, click the "Unsubscribe" link at the bottom of any of our emails.

Shipping

What are your estimated shipping times?

For domestic US shipping, we offer standard (3–5 business days).

For Canada and International orders, shipping times may vary (7–21 business days). Our warehouse's standard international shipping timeframe is 7–21 business days. Shipments from the U.S. to International Countries can take additional time to arrive, as packages must travel internationally and clear customs before being handed over to the local delivery network.

While the package is in transit, it's normal for the tracking information to remain unchanged for a period of time. Once the shipment arrives in your country and is received by the local postal carrier, the tracking should update with additional information and delivery progress.

Please note that orders placed during the holiday season may take longer to process and ship. While we always aim to ship packages within 24–48 hours, this busy period can result in slight delays.

During this period, courier delays may occur and are outside of our control. For added peace of mind, we recommend adding Route Protection Insurance to your order. Please note that order cancellations or changes are not permitted during this time.

How long are your processing times?

Please allow 2–5 business days to process an order. Once it's been processed, you'll receive an email with tracking information if applicable.

Where do you ship to?

United States: continental and non-contiguous US States (Hawaii, Alaska, Puerto Rico).

Canada

Europe and the UK: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

Please visit seasonslife.cn for visitors from Mainland China or Singapore.

How much is shipping?

Orders over $99 USD before tax ship free to the continental United States. Orders to Puerto Rico, Hawaii, and Alaska incur a shipping charge, which you will see at checkout based on your ship-to address.

Orders over $150 USD before tax ship free to Canada. Orders may incur duties and taxes. It is the customer's responsibility to pay these duties. If the customer chooses to refuse the package, SEASONS is not responsible for issuing the customer a refund.

All other international orders incur a shipping charge, which you will see at checkout based on your ship-to address and package weight. Orders may incur duties and taxes. It is the customer's responsibility to pay these duties. If the customer chooses to refuse the package, SEASONS is not responsible for issuing the customer a refund.

Returns

What is your return policy?

Our return policy allows for returns within 30 days of delivery for initial orders shipped within the US and Canada, provided the package remains sealed and unused. A $20 restocking and return shipping fee will be deducted from your refund.

Please note that all aroma purchases are final sale and are not eligible for return or exchange.

To initiate a return, please contact our Customer Experience team at info@seasonslife.com, and our team will be happy to assist you. Read our full return policy.

I refused my delivery, where is my refund?

Please reach out to our Customer Experience team at info@seasonslife.com to initiate a refund. Please note that shipping/customs fees of refused/returned packages will not be refunded.

My item arrived damaged, what should I do?

If your item arrives damaged, please contact our customer service team. They will be happy to assist you. You may email them at info@seasonslife.com.

I received incorrect items in my order, what should I do?

If you received incorrect items, please contact our customer service team. They will be happy to assist you. You may email them at info@seasonslife.com.

I haven't received my order and my tracking shows that it's been delivered - what do I do?

If your item is lost in transit or stolen and you have NOT purchased Route package insurance, Seasons is not responsible for lost and late packages or replacing the package. Once a package is picked up and scanned in by the carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier in your tracking information email if your package has been lost, damaged, or stolen in transit.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we've partnered with Route to offer added assurance that you're supported, no matter what. Green Package Protection can be added during checkout.

For all orders that included Route Shipping Protection, reach out to the customer service email provided in your shipping confirmation.

Subscribe & Save

What is Subscribe & Save?

Subscribe & Save is a great way to make sure you always have your favorite Seasons products on hand. When you sign up for subscription delivery, you will be automatically billed and receive your desired products on a 30-day cadence.

How do I sign up for Subscribe & Save?

Go to your desired product page and select the option for "Subscribe & Save" before adding the product to your cart. You can add as many "Subscribe & Save" items to your cart as you'd like.

How do I make changes to my Subscribe & Save subscription?

You can update your subscription preferences anytime through your Seasons customer account.

How can I change my payment method?

You can update your payment method under your Seasons customer account.

How can I cancel my Subscribe & Save subscription order?

You can update or cancel any upcoming Subscribe & Save subscription shipments via your Seasons customer account. If you have any difficulties, please contact info@seasonslife.com.

Do I need a Seasons account to Subscribe & Save?

Yes, you will need to sign up for an account with us to benefit from the "Subscribe & Save" replenishment feature.

When will my Subscribe & Save subscription be delivered?

Just like any other order confirmation, you will receive an email letting you know when the next instalment of your subscription is being sent out.

What happens if my address changes?

Make sure to update your address in your Seasons customer account before your next shipment.

Is Subscribe & Save available for all items?

Items available for Subscribe & Save will show the option to subscribe on the product page.

Which payment options are available for Subscribe & Save subscriptions?

You may use any of the payment options available through the Seasons website.

Can I redeem a promotion code on my Subscribe & Save subscription order?

At this time, promotion codes cannot be applied to Subscribe & Save orders.

Can I return items from my Subscribe & Save subscription order?

At this time, we only offer Subscribe & Save on SEASONS Fragrance Oils, which are final sale.

Will samples be available for Subscribe & Save subscriptions?

Samples will not be available for Subscribe & Save subscriptions.

Package Protection

We've partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route's dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route's team on the Route claims site.

What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we've partnered with Route to offer added assurance that you're supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you're tracking via the Route App or online Route's real-time shipping updates keep you in the loop throughout every part of your delivery. Haven't downloaded the app yet? Download the Route app.

Purchased Route's Green Package Protection and looking to file a shipping issue online? File a claim with Route.

What is Carbon Neutral Shipping?

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route's mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route's expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1–2 business days from filing.

Need to file a claim? File a claim with Route.

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.

In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
• Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route's policies are listed in Route's Package Protection Policies.

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.

If your order has not arrived, please file a claim with Route.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@seasonslife.com and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route's app or via Route's claims website. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven't downloaded the app yet? Download the Route app.

What are Route's Terms and Conditions?

Route's terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.